Protecting your device is an integral part of your regular use of your system. Avast Antivirus is a software that protects your system from malware threats and malware. In some cases, users are having problems with Avast Antivirus. One of the typical problems faced by users is that: Avast unable to scan. If you experience this problem, you have nothing to worry about. Most users find this error very often.
In this article, we mentioned the reasons why Avast is unable to analyze specific files and how to fix this error. Before you go to the solutions, first check the causes and then continue to look for solutions to eliminate them.
The reasons behind the avast unable to scan
Avast Antivirus protects your system from harmful threats. If you are using Avast Antivirus for a long time, you may be confused if Avast can not scan suddenly. This can affect your performance. The system may be at risk if the anti-virus program can not scan files.
In fact, this is not what you are worried about. If some files are password protected and Avast antivirus does not know it, you will not be able to control some files. If so, do not panic.
Also, some system files are not available for third-party antivirus programs. Therefore, these files must be included in the exception list for later analysis.
In some cases, Avast may not scan for unknown reasons. Uninstalling and reinstalling may resolve the problem.
Quick fixes for the issue avast unable to scan
Since the reasons are mentioned above, there are several general solutions to solve your problem. Here are some simple solutions for the error avast unable to scan: There are no other endpoints available from the endpoint mapper.
Fix 1
The first way is to place the files in the outgoing option. To do this, follow these steps.
- First, you need to open the Avast interface. The left pane shows the configuration option. Click Configuration and open it.
- Scroll to the blue text categories and select Exceptions. Files can be blocked and do not affect Avast virus protection.
Fix 2
Another way is to check if there is a problem with password-protected files. Enter passwords for avast antivirus to identify and verify the data.
Uninstall Avast Antivirus and reinstall to see if the problem is resolved.
- To do this, go to the “Configure” section, select the Avast antivirus program, right-click and delete it.
- Once the removal process is complete, reinstall it and check if it works. In most cases, the problem is resolved using this method.
You can also restart your computer in safe mode to avoid problems. Open a command line. Then enter the CD command word. Also, specify the location of the avast file and press Enter. Next, enter the program into the group. When the request appears, you must type the end and press Enter. When the computer starts, it will resume the scheduled time.
Fix 3
- Download the latest update file for the Avast version here: https://www.avast.com/en-us/download-update
- After the installation, restart the computer. Open Avast and click the Fix Now button. Now Avast can solve the problem and get back to work.
If this does not work, try solution # 4.
Fix 4
- Depending on the version of Windows, go to “Software” or “Programs and Features” (Control Panel).
- Find Avast in the list.
- Right-click on Avast and select “Reset.” Complete the process and follow the instructions on the screen. When you are finished, restart your computer.
You may need to click the Fix Now button when Avast restarts. If this does not work, try solution 3.
However, we do not recommend deletion in the usual way. Use the official Avast removal program to remove all Avast files and services from your computer altogether. You can download it here from Avast’s website: https://www.avast.com/uninstall-utility.
Run the utility and follow the instructions. When you’re finished, restart your computer and reinstall Avast.